Today when ordering a webcam for my parents, the Dixons website really got my back up. Firstly the page died and never gave me a reference number. Secondly, and most annoyingly, I went to view my account, and every page I attempted to load I was presented with the screen shown.
For those of you who are reading on feed readers or unable to see the image, the text reads:
For your additional security and to protect your personal information we request that you re-enter your password each time you wish to view a page containing your personal details.
This is probably one of the most annoying things I have ever seen on a website. Not only does it force me to enter my password every time I want to look at something (not just once, but EVERY time), it is also a huge accessibility issue. For goodness sake Dixons, have you even considered people who have difficulty using keyboards? Forcing them to enter their password EVERY SINGLE TIME is like making a bank with steps and no ramp for wheelchair users.
Personally I think it is hugely discriminatory to force users to enter their password not just when initially logging in, but every time you want to look at something? Whichever idiot thought of that idea should be shot, and this issue should be fixed immediately.
Sort your website out Dixons – employ someone who actually considers the people who may be using your website.
