Pipex Internet are absolute cowboys and con artists. They should be shut down.
This is a continuation of Pipex - Absolute Nightmare.
After advice I got from the Think Broadband forum (read the thread here), I reclaimed the £100.79 that Pipex Internet had wrongly charged me for a supposed contract breach fee. I did this through my bank because Pipex were so uncooperative. I filed an indemnity claim to reverse the Direct Debit payment as the charge itself was a breach of the Direct Debit Guarantee (I rang to cancel my account on 2nd June, the payment came out 4/5th June, can’t remember when exactly). They did not inform me of the amount, therefore is a breach of the Direct Debit Guarantee. I was happy with the outcome, and that was that, end of problems… or so I thought…
I have just received this e-mail from Pipex:
Dear Sir/Madam,
As we have no method of payment your Pipex account has now fallen overdue as we are yet to receive payment from you.
Unless the balance is paid and a new Direct Debit/Credit Card Instruction is received within the next 6 days your Pipex services will be suspended.
To resolve this matter and to prevent any unnecessary disruption to your services, we kindly ask you to address this payment as soon as possible.
You can make payment over the phone on 0871 221 2212 with one of our dedicated customer service representatives.
In the meantime if we can be of any assistance, please do not hesitate to contact us.
Kind regards
John Cox
Credit Control
Pipex
Well that’s confusing… I moved out of my house on 30th June. I rang up to cancel my account on 2nd June. I considered just ignoring it, but if they were to take up legal proceedings, then that would be a mark against me, so I rang them up. The lady I spoke to told me that my internet service is still fully working and the account is all open. Now that is interesting, considering on 27th June, I did some work on my servers and rebooted my router, only to find that my username and password did not authenticate. I assumed this would be because my account was cancelled earlier than expected. After all the fuss I’d had with Pipex earlier that month, I left it like that as I was taking the servers to their new home the day after.
To now be told that my account is open was yet another fustration in my seemingly endless struggle to end my time with Pipex. The lady, thankfully, did see that I had rang up to cancel on 2nd June, and I told her that I did not want to hear anything more from Pipex. I did my part to cancel - i.e. I rang on 2nd June, plenty of time before 30th June to cancel. The fact is, their cancellation department messed up, so at the end of the day, it’s up to Pipex to sort their problem out.
In retrospect, I’m very glad I cancelled the direct debit - otherwise they might still be charging me. Now, this is the important message for everyone:
Do not even consider Pipex Internet, or Tiscali, or whoever owns them. If you are already with them, when your 12 month contract is up, get away from them.
Pipex Internet are absolute cowboys and con artists. They should be shut down.
