James Titcumb

To warn anyone thinking of joining Pipex or already on Pipex - leaving Pipex has been the most stressful and annoying experiences of my life.

I joined Pipex in April 2006, never had any problems with them at all, a great service. The one time I lost my connection was when they were doing maintainence in my area, but they actually sent me a letter in advance informing me of disturbances.

On 2nd June 2008 I rang up to cancel my service as I am moving house and no longer need broadband, so thought I might as well cancel it as it’s a £24.99 a month I could spend on other things.

Upon calling, I was told I am still in my 12 month contract, and they insist this is the case, despite me having my activation letter which is dated 8th April 2006. I made at least 5 phone calls today alone, each about half an hour - on their lovely 0871 number(!), after discovering they had charged me a £100.79 “breach of contract” fee, on top of my normal £24.99/month. I immediately cancelled my direct debit in case they took any more money.

I asked to speak to a supervisor several times, to which they always said the supervisors were busy (suprised?). No-one could help me, so I have now applied to CISAS (Communications and Internet Services Adjudication Scheme) to complain against Pipex. I am also writing a letter of complaint to the head office.

No-one at Pipex Customer “Care” was able to help, they couldn’t even get me a supervisor to talk to. I am absolutely furious, and I really do warn anyone to steer WELL clear of Pipex.

If I get an outcome to my situation, I’ll post it here, but I don’t hold out much hope of anything positive.. money grabbing so and so’s….